refno619012: (Default)
\\ { .S U P E R S T A R. } // ([personal profile] refno619012) wrote in [community profile] getting_started2013-01-21 12:02 pm

Question about the volunteer tech support system

Hi again,

I have a question (well, more like questionS) about how the volunteer tech support system is run. I decided to try to answer a few of the problems posted on the tech support board in exchange for points for extra icon spaces. 

For anyone who's never tried to answer the problems, this is the message posted at the bottom of each report ticket:

"Dreamwidth Support is an open-source project run by a community of volunteers. If you think you know the answer to this question, you're welcome to submit an answer in the box below. Your answer will be screened and evaluated by senior support volunteers for content. If your answer is first and correct, it will be sent to the person who submitted the question."

I was the first to post an answer to one issue.  I was polite in my answer and gave the person a specific suggestion that would help us better diagnose her problem.

I checked the board last night to find that someone else had also answered the question and gave the person the same suggestion that I did.  And upon logging out of DW, I noticed my answer did not appear (and thus had not been approved) even though I had posted it first and had given the same suggestion as this other person whose answer did appear and was approved) did.

So my question is, why was this?  I did nothing NOT to merit having my answer posted...my answer/suggestion was apparently correct, as indicated by the other person's answer/suggestion...I was polite...so what gives?

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