refno619012: (Default)
[personal profile] refno619012
Hi again,

I have a question (well, more like questionS) about how the volunteer tech support system is run. I decided to try to answer a few of the problems posted on the tech support board in exchange for points for extra icon spaces. 

For anyone who's never tried to answer the problems, this is the message posted at the bottom of each report ticket:

"Dreamwidth Support is an open-source project run by a community of volunteers. If you think you know the answer to this question, you're welcome to submit an answer in the box below. Your answer will be screened and evaluated by senior support volunteers for content. If your answer is first and correct, it will be sent to the person who submitted the question."

I was the first to post an answer to one issue.  I was polite in my answer and gave the person a specific suggestion that would help us better diagnose her problem.

I checked the board last night to find that someone else had also answered the question and gave the person the same suggestion that I did.  And upon logging out of DW, I noticed my answer did not appear (and thus had not been approved) even though I had posted it first and had given the same suggestion as this other person whose answer did appear and was approved) did.

So my question is, why was this?  I did nothing NOT to merit having my answer posted...my answer/suggestion was apparently correct, as indicated by the other person's answer/suggestion...I was polite...so what gives?
refno619012: (Default)
[personal profile] refno619012
 Hello all,

Three days ago, I had the misfortune of stumbling upon a community that makes some quite disturbing posts.  I would prefer not to go into details of exactly what was posted in this community, so I'll just say that it goes against DW's Terms of Service and I reported it for the posts.  Since then, I have been waiting for a speedy response from DW as I've always heard that DW has excellent, speedy customer service.

But apparently, when you report a problem, the report is posted on a public list for volunteers to try to figure out in exchange for points.  Understandably, no one has volunteered to help with this issue, so since the problem has yet to be addressed and the nature of these posts is something that needs to be addressed as soon as possible, I'd like to contact the DW staff directly.  But I can't seem to find a link by which to do this.  Would anyone have one?
angelikitten: Cat with a halo (Default)
[personal profile] angelikitten
I've just noticed that the time on here isn't showing up correctly - here in the UK, the clocks went forward an hour on Sunday, but it's still showing up on my journal entries as if it hasn't.

Is there anything I can do/should have done to change it?
jame_alec: A young Magneto and Professor X looking at each other. Magneto has a snazzy hat on (Default)
[personal profile] jame_alec
Sorry if I'm missing something obvious, I looked around Dreamwidth's FAQ and the tags for this community and didn't see anything.

Where can I report errors that I run into while using Dreamwidth?

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