It's cool that you've started helping out on the Support board. I think the best idea is to ask this kind of question in dw_support_training, because it's more likely to catch the eyes of the people who run the Support system.
Do you want to link to some of the Support requests you've been answering? I had a look through the recent requests and could find two comments from you. One is about changing the URL of a feed. Although your information is right in general, the accepted way of getting the URL changed is in fact to make a request on the Support board, and eventually someone who does have the privileges to make the change will come along and fix things. That means that "ordinary" volunteers can't really answer the "please change the feed URL" requests.
For the second I found, you gave a correct answer about clearing the cache, but in fact the answer that was approved was posted before yours according to the timestamps. As a new volunteer, I think you can't see the other suggested answers posted, so it might look like yours was first when in fact it was second? If you let people know you're interested in volunteering, you'll probably be given the privilege to see other answers even before they are approved, so it'll be clearer to you whether you have the first answer or not.
If it's not either of those requests, it might be some other issue. The Support people here try not to be too finicky about exact details of style in the answers, but there are sometimes details which are important enough they can mean an answer doesn't get approved when it's otherwise correct. I'm fairly experienced as a Support volunteer, so if you link me to the request you're unsure about, I might be able to suggest something, but I'm not official, so posting to the community will get you a better answer.
no subject
Do you want to link to some of the Support requests you've been answering? I had a look through the recent requests and could find two comments from you. One is about changing the URL of a feed. Although your information is right in general, the accepted way of getting the URL changed is in fact to make a request on the Support board, and eventually someone who does have the privileges to make the change will come along and fix things. That means that "ordinary" volunteers can't really answer the "please change the feed URL" requests.
For the second I found, you gave a correct answer about clearing the cache, but in fact the answer that was approved was posted before yours according to the timestamps. As a new volunteer, I think you can't see the other suggested answers posted, so it might look like yours was first when in fact it was second? If you let people know you're interested in volunteering, you'll probably be given the privilege to see other answers even before they are approved, so it'll be clearer to you whether you have the first answer or not.
If it's not either of those requests, it might be some other issue. The Support people here try not to be too finicky about exact details of style in the answers, but there are sometimes details which are important enough they can mean an answer doesn't get approved when it's otherwise correct. I'm fairly experienced as a Support volunteer, so if you link me to the request you're unsure about, I might be able to suggest something, but I'm not official, so posting to the community will get you a better answer.