First, I want to say thank you for helping out on the board! It's always great to have new folks around. :)
I can't find the specific request, but I think I remember seeing the answer you're talking about. The other volunteer had answered first, and so their answer was approved rather than yours. If yours had been first, it likely would have been approved.
The feed request you answered would not have been approved, even though it was first. Those requests are not answerable by most volunteers, though I understand there's no way for you to know that. You can check out the Support FAQ on the wiki for more information on the types of requests that need special site abilites to answer. I would be happy to go over the rest of your answer in detail, if you want. We can do it in dw_support_training, or via PM if you want. Let me know!
As kareila mentioned above, Support points are not shop points. You can't use them to purchase anything. To be honest, they're not good for anything other than a little ego boost on bad days.
no subject
I can't find the specific request, but I think I remember seeing the answer you're talking about. The other volunteer had answered first, and so their answer was approved rather than yours. If yours had been first, it likely would have been approved.
The feed request you answered would not have been approved, even though it was first. Those requests are not answerable by most volunteers, though I understand there's no way for you to know that. You can check out the Support FAQ on the wiki for more information on the types of requests that need special site abilites to answer. I would be happy to go over the rest of your answer in detail, if you want. We can do it in
As
Let me know if you have any other questions!