Quick clarification question. OP said they were first, but you're saying they weren't. Do support volunteers not have the ability to see if a question has already received an "answer attempt" before they start answering it? (I'm not actually calling it an "answer" since it looks like it needs to be vetted.) If so, doesn't it seem like a waste of support/volunteer time/effort if people misunderstand (such as OP may have)?
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Quick clarification question. OP said they were first, but you're saying they weren't. Do support volunteers not have the ability to see if a question has already received an "answer attempt" before they start answering it? (I'm not actually calling it an "answer" since it looks like it needs to be vetted.) If so, doesn't it seem like a waste of support/volunteer time/effort if people misunderstand (such as OP may have)?