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getting_started2013-01-19 10:33 pm
refno619012) wrote in getting_started2013-01-19 10:33 pm
Entry tags:
Need to contact DW staff directly.
Hello all,
Three days ago, I had the misfortune of stumbling upon a community that makes some quite disturbing posts. I would prefer not to go into details of exactly what was posted in this community, so I'll just say that it goes against DW's Terms of Service and I reported it for the posts. Since then, I have been waiting for a speedy response from DW as I've always heard that DW has excellent, speedy customer service.
But apparently, when you report a problem, the report is posted on a public list for volunteers to try to figure out in exchange for points. Understandably, no one has volunteered to help with this issue, so since the problem has yet to be addressed and the nature of these posts is something that needs to be addressed as soon as possible, I'd like to contact the DW staff directly. But I can't seem to find a link by which to do this. Would anyone have one?
Three days ago, I had the misfortune of stumbling upon a community that makes some quite disturbing posts. I would prefer not to go into details of exactly what was posted in this community, so I'll just say that it goes against DW's Terms of Service and I reported it for the posts. Since then, I have been waiting for a speedy response from DW as I've always heard that DW has excellent, speedy customer service.
But apparently, when you report a problem, the report is posted on a public list for volunteers to try to figure out in exchange for points. Understandably, no one has volunteered to help with this issue, so since the problem has yet to be addressed and the nature of these posts is something that needs to be addressed as soon as possible, I'd like to contact the DW staff directly. But I can't seem to find a link by which to do this. Would anyone have one?
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It's worth noting that stuff emailed to the abuse@ address generates a report in the Terms of Service category on the support board, so it's just a matter of whether filing the report on the support board or sending an email is the most convenient, as it all winds up in the same place.
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