refno619012: (Default)
\\ { .S U P E R S T A R. } // ([personal profile] refno619012) wrote in [community profile] getting_started2013-01-19 10:33 pm

Need to contact DW staff directly.

 Hello all,

Three days ago, I had the misfortune of stumbling upon a community that makes some quite disturbing posts.  I would prefer not to go into details of exactly what was posted in this community, so I'll just say that it goes against DW's Terms of Service and I reported it for the posts.  Since then, I have been waiting for a speedy response from DW as I've always heard that DW has excellent, speedy customer service.

But apparently, when you report a problem, the report is posted on a public list for volunteers to try to figure out in exchange for points.  Understandably, no one has volunteered to help with this issue, so since the problem has yet to be addressed and the nature of these posts is something that needs to be addressed as soon as possible, I'd like to contact the DW staff directly.  But I can't seem to find a link by which to do this.  Would anyone have one?
sara: S (Default)

[personal profile] sara 2013-01-20 05:05 am (UTC)(link)
Uh, she works here. As in, is a paid employee works here, that is her paid employee works here account. It's pretty patronizing to suggest that she's not up to coping with the demands of her position. I'm sure that's not how you meant it, but it's her and Dee's jobs to deal with site abuse issues, I think they're going to be able to handle it.

And frankly, if you've come across something that can honestly shock Dee, I will be impressed. But chances are very, very small that you're going to be able to find something on-site which nobody on staff has ever seen before.