joseph_dunphy: (Default)
Joseph Dunphy ([personal profile] joseph_dunphy) wrote in [community profile] getting_started2010-10-05 12:23 am

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I've tried posting this as a support ticket, but nobody seems to be answering those, so I'll try here. I've set the title of my new blog to be "Imaginary Footlights", or at least I thought I did, but when I look at the top of the screen on my blog

http://joseph-dunphy.dreamwidth.org/

instead of seeing the title, I see "joseph-dunphy | recent entries", which to my eye looks more than a little sloppy. Obviously, your system does allow one to have the title of one's blog appear there, as it should, as one can see by looking at a few of the other user's blogs, like this one

http://mikeweaver.dreamwidth.org/

but I can't see how he did that. How does one do that?
vass: Small turtle with green leaf in its mouth (Default)

[personal profile] vass 2010-10-05 05:35 am (UTC)(link)
The title doesn't mean 'title in HTML', it means 'title in your journal style'. If you look lower down on your recent entries page, you'll see that it does say 'Imaginary Footlights' there.
vass: Small turtle with green leaf in its mouth (Default)

[personal profile] vass 2010-10-06 02:28 am (UTC)(link)
Just to clear this up, I'm not a staff member. I am an ordinary site user who was spending my time answering your question.
jd: (Default)

[personal profile] jd 2010-10-06 05:06 am (UTC)(link)
Everywhere else in the Universe, you mean like on LiveJournal, where much of the original source code and terminology for Dreamwidth originated? It's only been like that since the 20th century, you know. (LiveJournal was founded in 1999.)
baggyeyes: Bugs Bunny and the Bull (Default)

[personal profile] baggyeyes 2010-10-06 01:49 pm (UTC)(link)
Titlebar, just for easy reference.
raine: (SG1: ONeill Huh by txduck)

[personal profile] raine 2010-10-05 05:47 am (UTC)(link)
RE: support ticket: this type of query might have been assigned a lower priority than someone with problems accessing pages. Have you checked its status lately?

RE: titles: it appears that Mike Weaver has completely customized his journal style, which you can do under "Customize Styles". I suspect more than just the titles, but the Custom Text option was used here, or possibly a custom CSS.

You might want to ask over at [community profile] style_system as well, as that's the place to ask style questions.
ninetydegrees: Art & Text: heart with aroace colors, "you are loved" (Default)

[personal profile] ninetydegrees 2010-10-05 10:48 am (UTC)(link)
As far as I know and from what I've seen, supportv requests aren't really prioritized. Volunteers answer whenever they can.
raine: (Eureka: Jack Carter not my day)

[personal profile] raine 2010-10-06 12:27 am (UTC)(link)
Well, if you feel that way, then go over to LiveJournal (LJ), where they'll probably sell your content to Russian spammers and seem determined to link your username with Facebook and Twitter and associated sites. Dreamwidth is a journaling site that's not very old, and there are growth pains -- one of them being that Support is run by volunteers...just as LJ's support is. Volunteer support means that some problems get dealt with more quickly, simply because those volunteers know what the answers are.

Seriously, until you brought this up, I hadn't even thought of the kind of style where you had something other than username|read in the tab portion of your browser. It's not something I've seen much of in LJ, either -- WordPress and Blogger, sure. When I go view your journal, your title and subtitle appear in the left hand side of the page, which is where I'd expect it to be.

If you're not willing to try the options suggested by [personal profile] foxfirefey, then maybe LJ is the better way for you. I don't think you're going to find out how to make that kind of style happen in any easier fashion though (I just went looking, and I couldn't find it.)

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ninetydegrees: Art & Text: heart with aroace colors, "you are loved" (stormtroopers)

[personal profile] ninetydegrees 2010-10-06 12:15 pm (UTC)(link)
Yes, I have. Still not answered. I was, of course, exaggerating a little when I said that nobody was answering support questions, but when one finds questions from 4 weeks ago that still haven't been answered, and then notices a stack of more recent questions that have been answered ahead of one's own, it's pretty easy to see where that's going. The question is just going to scroll off the page, unanswered, and be forgotten.

Again, requests aren't prioritized so some requests go unanswered because nobody can answer them and/ore reproduce the issue (remember the part where support is done by volunteers?). Compared to other sites, similar or not, requests get answered ridiculously quickly here and the number of open requests is really low. And in case you missed the part where this is done by volunteers, let me repeat it again: this is done by volunteers who go out of their way to help other people for no benefit and they're doing their best (and if you have any experience with support services you know their best is damn good).

Check the facts before denigrating the Support system and its volunteers aka your fellow users, and extrapolating from two requests (your own and the oldest one).
yvi: (Dreamwidth - Support Volunteer: spring)

[personal profile] yvi 2010-10-06 03:16 pm (UTC)(link)
Seriously. Also, there's no page to 'scroll off from.
foxfirefey: A fox colored like flame over an ornately framed globe (Default)

[personal profile] foxfirefey 2010-10-05 06:38 am (UTC)(link)
I think I can guide you through this, if you want--it's gonna involve messing with layers, though, which is why the pending support requests are waiting for approval. (Complicated process, harder to review for our Support Admins.)
suncat: Basic Suncat Studio avatar (Default)

[personal profile] suncat 2010-10-05 12:31 pm (UTC)(link)
Very few of the styles here at DW put the custom title up on the title bar of the browser. The mikeweaver journal is one of the few (Zesty, is it?) that do. Others can be altered to do so, but as foxfirefey says, it will involve diving into the layers.

[personal profile] queer 2010-10-05 11:54 pm (UTC)(link)
k bye
suncat: Basic Suncat Studio avatar (Default)

[personal profile] suncat 2010-10-06 12:04 am (UTC)(link)

**carefully steps across the sarcasm oozing across the floor**

I'm probably wasting my time as you have loudly declared you're leaving, but this may be useful to some other new person at DW.

On the Select Journal Style page, if you look at the Base Layouts, and then "show all", you'll see Zesty at the very end, as they're sorted alphabetically. It's shown with a theme called "White", which I think may be the only theme for that style.



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zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)

[personal profile] zarhooie 2010-10-06 06:29 am (UTC)(link)
Speaking as a (volunteer) Support admin, I am sorry that your request wasn't answered in a timely manner. We are understaffed at the moment due to real life issues with many of our volunteers (including the other Support admins).

Since the system is not working as you feel it should be, please feel free to submit a Suggestion via the Suggestions Generator. This way, it's possible that future users will have less trouble doing what you're trying to do. Many users have found that their suggestions have actually made it live on the site. This method helps to improve the Dreamwidth end-user experience.




Speaking as an admin of this comm, you are being an abusive ass to the people who are trying to help you, among whom you will find the fine members of [community profile] getting_started, Dreamwidth developers and yes, some of the Support volunteers that I manage. Therefore, I am putting you in time out. You are hereby banned from commenting and posting here for the rest of forever.

Being upset is reasonable. However, your behavior and language was not and WILL NOT BE TOLERATED. Now, I'm sure the other trolls under your bridge miss you, so kindly fuck off.
baggyeyes: Bugs Bunny and the Bull (Default)

[personal profile] baggyeyes 2010-10-06 01:52 pm (UTC)(link)
I think the problem could have been under http://www.dreamwidth.org/customize/options , Edit Titles for future reference. Or not.
Edited 2010-10-06 13:57 (UTC)
suncat: Basic Suncat Studio avatar (Default)

[personal profile] suncat 2010-10-06 02:14 pm (UTC)(link)
Indeed, that would be the best place to include the option.
baggyeyes: Bugs Bunny and the Bull (Default)

[personal profile] baggyeyes 2010-10-06 02:34 pm (UTC)(link)
Yes. This is already a support ticket, right? Specific for the titlebar?

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