joseph_dunphy: (Default)
Joseph Dunphy ([personal profile] joseph_dunphy) wrote in [community profile] getting_started2010-10-05 12:23 am

(no subject)

I've tried posting this as a support ticket, but nobody seems to be answering those, so I'll try here. I've set the title of my new blog to be "Imaginary Footlights", or at least I thought I did, but when I look at the top of the screen on my blog

http://joseph-dunphy.dreamwidth.org/

instead of seeing the title, I see "joseph-dunphy | recent entries", which to my eye looks more than a little sloppy. Obviously, your system does allow one to have the title of one's blog appear there, as it should, as one can see by looking at a few of the other user's blogs, like this one

http://mikeweaver.dreamwidth.org/

but I can't see how he did that. How does one do that?
raine: (SG1: ONeill Huh by txduck)

[personal profile] raine 2010-10-05 05:47 am (UTC)(link)
RE: support ticket: this type of query might have been assigned a lower priority than someone with problems accessing pages. Have you checked its status lately?

RE: titles: it appears that Mike Weaver has completely customized his journal style, which you can do under "Customize Styles". I suspect more than just the titles, but the Custom Text option was used here, or possibly a custom CSS.

You might want to ask over at [community profile] style_system as well, as that's the place to ask style questions.
ninetydegrees: Art & Text: heart with aroace colors, "you are loved" (Default)

[personal profile] ninetydegrees 2010-10-05 10:48 am (UTC)(link)
As far as I know and from what I've seen, supportv requests aren't really prioritized. Volunteers answer whenever they can.
raine: (Eureka: Jack Carter not my day)

[personal profile] raine 2010-10-06 12:27 am (UTC)(link)
Well, if you feel that way, then go over to LiveJournal (LJ), where they'll probably sell your content to Russian spammers and seem determined to link your username with Facebook and Twitter and associated sites. Dreamwidth is a journaling site that's not very old, and there are growth pains -- one of them being that Support is run by volunteers...just as LJ's support is. Volunteer support means that some problems get dealt with more quickly, simply because those volunteers know what the answers are.

Seriously, until you brought this up, I hadn't even thought of the kind of style where you had something other than username|read in the tab portion of your browser. It's not something I've seen much of in LJ, either -- WordPress and Blogger, sure. When I go view your journal, your title and subtitle appear in the left hand side of the page, which is where I'd expect it to be.

If you're not willing to try the options suggested by [personal profile] foxfirefey, then maybe LJ is the better way for you. I don't think you're going to find out how to make that kind of style happen in any easier fashion though (I just went looking, and I couldn't find it.)
raine: (Default)

[personal profile] raine 2010-10-06 02:17 am (UTC)(link)
I did read your post, and all your responses after.

You, sir, have misread what I said. I said the idea that having something other than username|read was new to me, meaning FROM THE TIME OF YOUR ORIGINAL POST.
raine: black silhouette (black silhouette)

[personal profile] raine 2010-10-06 02:14 am (UTC)(link)
I said *I* hadn't seen them. I didn't do a Google search because I was coming from the point of view of *my* experience, which is NOT the same as Googling for it. I didn't feel the need to do a site search, which I know how to do, because I didn't think it was necessary if I was bringing to you *my* experience.

Don't go attacking my integrity. You don't know me well enough. Just because I don't know something based on my personal experience doesn't mean I'm not honest.
raine: (Default)

[personal profile] raine 2010-10-06 04:20 am (UTC)(link)
I'm not lying. Not knowing that someone's done something similar on LJ is NOT LYING. That's simply NOT KNOWING, and does not count as DISHONESTY.

That said: I'm still trying to help you, and you're attacking me.
ninetydegrees: Art & Text: heart with aroace colors, "you are loved" (stormtroopers)

[personal profile] ninetydegrees 2010-10-06 12:15 pm (UTC)(link)
Yes, I have. Still not answered. I was, of course, exaggerating a little when I said that nobody was answering support questions, but when one finds questions from 4 weeks ago that still haven't been answered, and then notices a stack of more recent questions that have been answered ahead of one's own, it's pretty easy to see where that's going. The question is just going to scroll off the page, unanswered, and be forgotten.

Again, requests aren't prioritized so some requests go unanswered because nobody can answer them and/ore reproduce the issue (remember the part where support is done by volunteers?). Compared to other sites, similar or not, requests get answered ridiculously quickly here and the number of open requests is really low. And in case you missed the part where this is done by volunteers, let me repeat it again: this is done by volunteers who go out of their way to help other people for no benefit and they're doing their best (and if you have any experience with support services you know their best is damn good).

Check the facts before denigrating the Support system and its volunteers aka your fellow users, and extrapolating from two requests (your own and the oldest one).
yvi: (Dreamwidth - Support Volunteer: spring)

[personal profile] yvi 2010-10-06 03:16 pm (UTC)(link)
Seriously. Also, there's no page to 'scroll off from.